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Do You Use Diebold Nixdorf's Service Request Management Portal?

Service Request Management

The Service Request Management (SRM) portal is a fast, convenient way for you to create, search for calls or requests as well as view already open requests or review closed requests. While calling 1-800-DIEBOLD NIXDORF is still a viable option, the SRM Portal provides you an alternative way to streamline the service request process.

Benefits include:

  • Provides information at your fingertips instead of only relying on the phone system
  • Reduces phone wait time
  • Live dashboard of current requests and statuses
  • Frees teller/manager/maintenance up to focus on business-related issues

The SRM portal keeps you up-to-date without requiring you to track information from multiple sources. You can learn more by reading the SRM Solution Card.
To register for the Service Request, reach out to     

Diebold Nixdorf's Service Request Management

Learn More about this service from Diebold to monitor your service requests.

DieboldDirect offers installment on several solutions including:


The Advisory Group (TAG)