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Contact Us
You can contact DieboldDirect at
1-800-796-8812.
Our Philosophy
For more than 150
years, the Diebold name has stood for top quality and service. And it still does
today...we guarantee it.
Our Ultimate Guarantee extends to all
DieboldDirect supplies for all ATM equipment. Diebold will credit billed work
charges for any supplies-related service call performed by Diebold if the
supplies are purchased from Diebold and are found to be
faulty.
Diebold Delivers Service
We're not satisfied
until you are.
Diebold is proud to demonstrate its commitment to provide
you consistently delivered, customer sensitive, quality service while keeping
service price increases as low as possible.
Diebold's Service
Satisfaction Guarantee is your assurance that you will receive the high-quality
service you need, delivered with the professionalism and customer sensitivity
you want. Call and ask us about Diebold's Service Satisfaction
Guarantee.
Open an Account with Diebold
If you would
like to open an account with us, please call our Toll Free order line at
1-800-796-8812 for assistance. Payment terms on open accounts are net 30 days.
Orders will be shipped only to those accounts which are
current.
Savings Benefits
Save money on large orders.
If you order often in large quantities from DieboldDirect, you can take
advantage of important savings. Major account buyers receive a special discount
based on their total purchases. Please call us about contract
pricing.
Call Toll Free
Due to ever-changing market
conditions, prices in this catalog are subject to change without notice. You can
confirm your actual cost on any item ordered when you call our Toll Free order
number - 1-800-796-8812.
Minimum Order
DieboldDirect
has a minimum order value requirement of $50 or more (excluding shipping charges
and sales tax).
State and Local Taxes
Diebold is a
U.S. corporation doing business in all 50 states and is required by law to
collect state and local sales taxes. If you are tax-exempt, please submit your
certificate to our corporate office. Mail to:
Diebold - Dept. 8316
P. O.
Box 3077
North Canton, Ohio 44720-8077 USA
Freight and
Shipping
Diebold products are priced F.O.B. shipping point. Freight
charges will be added to the invoice.
Fast
Delivery
We can usually schedule your order for shipment the next
day. For rush orders, take advantage of our expedited delivery options, which
guarantee next day or second business day arrival. Based on quantity and
location, all items are not able to ship same day. Call us for complete
details.
Free inventory stocking for 12 months only. After 12 months,
product will be shipped to you automatically.
Safe
Shipment
Diebold makes every effort to package all products properly
for safe shipment. For your protection, we suggest you inspect all items upon
receipt of order. Record any damages on the delivery receipt, and file a claim
with the delivery carrier.
Proprietary Product
Restriction
Diebold reserves the right to sell proprietary products
to established Diebold accounts only.
Information
Accuracy
Diebold hereby disclaims responsibility for the following:
prices printed in error; the use or misuse of any products described in this
catalog; and any losses incurred through the use of products not in accordance
with methods described in this catalog. Diebold specifically does not authorize
its employees, agents, independent contractors or their agents or employees to
recommend any product sold by Diebold in any way other than according to
manufacturers' current written operating instructions.
Warranty
and Limitation of Liability
Diebold warrants that the goods supplied
will be free of defects in materials or workmanship for a period of 90 days from
the date of shipment. We will repair or replace the product promptly upon the
customer's return of the defective product to us and a determination that the
product is defective. Call us for a Return Authorization Number to expedite the
process. This warranty extends only to the original purchaser and is void if the
goods are repaired or tampered with by a non-Diebold authorized servicer. Any
express or implied warranties of merchantability or fitness for purpose are
excluded. The remedies provided in this section, and the 30-day money back
guarantee are the sole liabilities of Diebold for defective materials or
workmanship or other claims.
The customer agrees that the customer alone
must make the determination of each product's suitability for customer's
intended purpose. The customer agrees that Diebold is not an insurer, and the
prices are based solely on the value of the goods and are unrelated to the value
of customer's property or the property of others located on the customer's
premises. Diebold makes no guarantee or warranty, expressed or implied, that the
goods will avert or prevent occurrences or consequences therefrom which the
goods may be designed to detect or avert.
In no event shall Diebold or
its suppliers, agents or representatives be liable for losses, damages or
expenses associated with burglary, robbery, loss, transfers or misdispensing of
funds or property, loss of data, interruption of business or for indirect,
incidental, special or consequential damages, whether arising under contract,
tort, strict liability, or other forms of action, even if Diebold has been
apprised of the possibility thereof. Some states do not allow the exclusion or
limitation of consequential, special, incidental or indirect damages in certain
situations, so the foregoing may not fully apply.
Without modifying the
preceding limitations, Diebold's maximum liability shall in no event exceed the
price of the goods directly causing such liability, or $10,000, whichever is
greater. Such maximum liability shall apply if loss or damage, irrespective of
cause or origin, results directly or indirectly to persons or property from the
performance or nonperformance of Diebold-supplied products. The prices charged
for the goods reflect the foregoing allocation of risk.
Refund
and Exchange Policy
If you are not satisfied with your purchase,
call us within 30 days at our Toll Free order number, 1-800-796-8812, for a
Return Authorization Number, and then return the product to us (customized
product cannot be returned). We will promptly exchange it or issue a refund,
whichever you prefer. Restocking charges will apply. Customized products cannot
be returned.
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