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The Advisory Group (TAG)


 How can I order from DieboldDirect?
There are two easy ways to place an order.

(1)WEB: Since you are already at the site, you can browse through the products using the navigation buttons on the left side of the page. When you find a product you would like to purchase, select the correct quantity and click “Add to Cart.” If there are other products you would like to add to your cart, click the “Keep Shopping” button on the left side of the page.

(2)PHONE: Call 1.800.796.8812 and speak with one of our expert representatives. They will ask you a series of questions to make sure you get the exact ATM and branch supplies you are looking for.

 How do I use a promotion code?
Once you have added products to your shopping cart, scroll down to the bottom of the first checkout screen. Under the section called "Other Information" there is a box called "Promotion Code (optional)". Enter in your code and click the "Apply" button. This will take you back to the top of the screen which will display your discount directly under the "subtotal" of your order. Once you have filled in the remainder of the checkout information, scroll down to the bottom right corner of the page and select the "Continue" button. The review screen will appear. Review your order to ensure that everything is correct, scroll to the bottom of the page and select the "Send Order" button. Promotion codes cannot contain spaces. Only one code can be used per order and they are not CASE sensitive.

 What do I do if I receive a gray pop-up message that reads, "This page contains both secure and unsecure items. Do you want to display nonsecure items?
Certain web browsers and firewalls trigger this message. Select the "Yes" button and you will be able to continue with your order.

 What do I do if I can’t find a product I need?
If you can’t find the product you are looking for don’t panic! Make sure you are typing in the full 12 digit Diebold part number with (or without) the appropriate dashes in the search box at the top of the page (ie "31-020229-000P"). If the product still isn't appearing, you may want to try searching using a description of the product. If it still does not show up, it may not be available on the website. Call 1.800.796.8812 or click on the live help icon at the top of the page and our expert product team will do everything they can to get you what you need. DieboldDirect.com is continuously adding products to the site so make sure to check back often!

 Why do some products not have pricing?
In most cases, if you do not see a price next to a product it is because we need a little bit of information from you to determine a final price. For customized products like ATM receipt paper and deposit envelopes, providing your logo will allow us to determine the number of colors that will be printed. If you would like to get a price for a product please call 1.800.796.8812.

 How long does it take to receive my ATM and branch supplies after I submit an order?
After an order has been placed, you will receive your ATM and branch supplies in five to seven business days.

 Can I rush order my ATM and branch supplies?
Yes, when placing your order select EXPEDITED as your shipping method. There will be an additional shipping charge.

 What is a Diebold Genuine Article?
On DieboldDirect.com we call our OEM products Diebold Genuine Articles. OEM stands for original equipment manufacturer. This means that as the manufacturer of our ATMs, we only provide ATM and branch supplies that are approved by Diebold, Incorporated engineers.

 Does DieboldDirect sell internationally?
Yes, DieboldDirect sells ATM and branch supplies all around the world. To find the correct contact information for your location, please click the
Contact Us button at the top of the page and look for the country or region where you would like your purchase shipped. Canadian customers can order top-selling ABM & branch supplies that ship directly from our warehouses in Canada either online or over the phone. Visit the Canadian Warehouse page for further details.

 What is The Ultimate Guarantee?
If you are not satisfied with your purchase from DieboldDirect, simply call us within 30 days at 1.800.796.8812 for a return authorization number and then return the product to us. We will promptly exchange it or issue a refund, whichever you prefer. For nearly 150 years, the Diebold name has stood for top quality and service and it still does today...we guarantee it!

 How do I get a hard copy of the DieboldDirect catalog?
We know that a printed catalog is a handy resource to have at your side. That’s why even though all of the products from our catalog are located on DieboldDirect.com, you may still want to have a copy of the latest catalog to highlight your most popular products or fold the corners of supplies that may be useful in the future. To get your copy of the latest DieboldDirect catalog, click on the
Request a Catalog button and fill out the form. We’ll make sure to mail you a catalog promptly.

 What is DieboldDirect’s relationship with Diebold, Incorporated?
Founded in 1987, DieboldDirect is a business unit of Diebold, Incorporated.

 What happened to www.BuyDiebold.com?
On November 1, 2008 www.BuyDiebold.com was replaced with www.DieboldDirect.com. Both sites have essentially the same content but www.DieboldDirect.com has new features to make your web experience even better! Don't worry, even if you type in www.buydiebold.com, you will automatically redirect to the right place to purchase your ATM and branch supplies!

 What do I do if I can't see the "Add to Cart" button?
Due to varying degrees of security and firewalls on computers, sometimes our website does not load fully on computers. If you get to a product that you want to purchase but do not see the "Add to cart" button, type in the appropriate number you want in the quantity box and hit the "Enter" key on your keyboard. This will add your product to the shopping cart and you will be able to checkout.

 What is Live Help and when is it available?

Live Help allows you to instantly type a question and quickly receive an answer from a DieboldDirect expert immediately without the need to make a phone call. The service is typically available Monday – Friday, 8:00AM-5:00PM EST. If no one is available to answer your question, the Live help buttons at the top and left side of your screen will say, “Unavailable” but you will still be able to email us your question.

 What is Corporate 1000?
The Corporate 1000 Format is a 35-bit card format that provides end-users with their own proprietary format to enhance security while allowing the ability to choose the access control system and supplier that best meets the company's need. Any HID access control card can be programmed with the assigned format. Further customization allows for the integration of a photo ID, custom artwork, magnetic stripe, bar code or smart chip. The fee to add this feature to your HID cards is $0.15/card. Please call 1-800-796-8812 for details.

 What credit cards does DieboldDirect accept?
DieboldDirect accepts Visa, MasterCard and American Express. 

 How can I request a copy of DieboldDirect's catalog?
Download DieboldDirect's 2012-2013 ATM and branch supplies catalog. You can also request a catalog to be sent to your branch. 

 How do I register for an online account?

Watch the "How to register on www.DieboldDirect.com" video or download the instructions.

How do I place an online order?

Watch the "How to place an order on www.DieboldDirect.com" video or download the instructions.

What are the common dimensions used when referring to ATM receipt paper?

ATM Paper Roll Width

ATM Paper Roll Diameter

ATM Paper Roll Width

ATM Paper Roll Diameter

ATM Paper Roll Core


 What products ship directly from Canada?

Our goal is to provide you with a simple process to order supplies that reduces your ABM maintenance costs and improve your end-user experience with maximum uptime.  We provide a one-stop shop for all your ABM and branch supplies needs.  Your products will be sent from an in-country warehouse to provide fast and easy delivery.

Here is a list of our top selling ABM supplies that can ship directly from our Canadian warehouse.  Many other products are availabe from DieboldDirect including supplies for your branch.  To request a comprehensive catalog, send an email to supplies@diebold.com. 








 

 

 

 

 

 

 

 

 

 

 



DieboldDirect Resource Guide 
Request your copy of the DieboldDirect 2013-14 ATM & Branch Supplies Resource Guide.
 
 
 

DieboldDirect offers installment on several solutions including: